General terms and conditions of business

& Revocation

1.1 These terms and conditions apply to contracts for the rental of hotel rooms for accommodation as well as all other services and deliveries provided by the hotel to the customer in this context (hotel accommodation contract). The term “hotel accommodation contract” includes and replaces the following terms: accommodation, guest accommodation, hotel, hotel room contract.

1.2 The subletting or subletting of the rooms provided and their use for purposes other than accommodation require the hotel's prior consent in text form, whereby Section 540 Paragraph 1 Sentence 2 BGB is waived unless the customer is a consumer within the meaning of Section 13 BGB.

1.3 The customer's general terms and conditions only apply if this has been expressly agreed upon in writing beforehand.

2.1 The contractual partners are the hotel and the customer. The contract is concluded when the hotel accepts the customer's application. The hotel is free to confirm the room booking in text form.

2.2 All claims against the hotel generally expire one year from the start of the statutory limitation period. This does not apply to claims for damages or other claims if the latter are based on an intentional or grossly negligent breach of duty by the hotel.

3.1 The hotel is obliged to keep the rooms booked by the customer available and to provide the agreed services.

3.2 The customer is obliged to pay the hotel's agreed or applicable prices for the room rental and the other services used by him. This also applies to services ordered by the customer directly or through the hotel, which are provided by third parties and paid for by the hotel.

3.3 The agreed prices include taxes and local charges applicable at the time the contract is concluded. Local taxes that are owed by the guest according to local law, such as tourist tax, are not included. If there is a change in the statutory sales tax or the introduction, change or abolition of local taxes on the subject of the service after the contract has been concluded, the prices will be adjusted accordingly. For contracts with consumers, this only applies if the period between conclusion of the contract and fulfillment of the contract exceeds four months.

3.4 The hotel can make its consent to a subsequent reduction in the number of rooms booked, the hotel's services or the customer's length of stay requested by the customer dependent on the price for the rooms and/or for the hotel's other services increasing appropriately .

3.5 Hotel invoices are due for payment immediately upon receipt without deduction. If payment by invoice has been agreed, payment must be made without deductions within ten days of receipt of the invoice, unless otherwise agreed.

3.6 The hotel is entitled to demand an appropriate advance payment or security, for example in the form of a credit card guarantee, from the customer upon conclusion of the contract. The amount of the advance payment and the payment dates can be agreed in text form in the contract. In the case of advance payments or security deposits for package tours, the legal provisions remain unaffected. If the customer defaults on payment, the statutory regulations apply.

3.7 In justified cases, for example the customer's payment arrears or an extension of the scope of the contract, the hotel is entitled to make an advance payment or security deposit within the meaning of Section 3.6 above, even after the contract has been concluded and up to the start of the stay, or an increase in the General Terms and Conditions for the Hotel Accommodation Contract (AGBH 8.0) © Hotelverband Deutschland (IHA) eV Page 6 agreed advance payment or security deposit up to the full agreed remuneration.

3.8 The hotel is also entitled, at the beginning and during the stay, to demand an appropriate advance payment or security deposit from the customer within the meaning of Section 3.6 above for existing and future claims arising from the contract, unless such payment has already been made in accordance with Section 3.6 and/or Section 3.7 above was accomplished.

3.9 The customer can only offset or set off an undisputed or legally binding claim against a claim of the hotel.

3.10 The customer agrees that the invoice can be sent to him electronically.

4.1 The customer can only withdraw from the contract concluded with the hotel if a right of withdrawal was expressly agreed in the contract, a statutory right of withdrawal exists or if the hotel expressly agrees to the cancellation of the contract.

4.2 If a date for free withdrawal from the contract has been agreed between the hotel and the customer, the customer can withdraw from the contract until then without triggering any claims for payment or damages from the hotel. 4.3 If a right of withdrawal has not been agreed or has already expired, there is no statutory right of withdrawal or termination and the hotel does not agree to the cancellation of the contract, the hotel retains the right to the agreed remuneration despite non-use of the service. The hotel must take into account the income from renting the rooms elsewhere as well as the saved expenses. If the rooms are not rented to someone else, the hotel can make a flat rate deduction for saved expenses. In this case, the customer is obliged to pay 90% of the contractually agreed price for overnight stays with or without breakfast as well as for package arrangements with third-party services, 70% for half-board and 60% for full-board arrangements. The customer is free to prove that the aforementioned claim did not arise or did not arise to the required amount.

5.1 If it has been agreed that the customer can withdraw from the contract free of charge within a certain period of time, the hotel is entitled to withdraw from the contract during this period if there are inquiries from other customers about the contractually booked rooms and the customer responds to the hotel's inquiry with appropriate deadline does not waive his right to withdraw. This applies accordingly if an option is granted if there are other requests and the customer is not prepared to make a firm booking when asked by the hotel with a reasonable deadline.

5.2 If an advance payment or security deposit agreed or requested in accordance with Section 3.6 and/or Section 3.7 is not made even after a reasonable grace period set by the Hotel has expired, the Hotel is also entitled to withdraw from the contract.

5.3 Furthermore, the hotel is entitled to withdraw from the contract extraordinarily for objectively justified reasons, in particular if - force majeure or other circumstances for which the hotel is not responsible make fulfillment of the contract impossible; - Rooms or rooms are culpably booked with misleading or false information or with concealment of essential facts; The identity of the customer, the ability to pay or the purpose of the stay may be important; General terms and conditions for the hotel accommodation contract (AGBH 8.0) © Hotelverband Deutschland (IHA) eV Page 7 - the hotel has reasonable grounds to believe that the use of the service may endanger the smooth business operations, the security or the public reputation of the hotel, without this being attributable to the control or organizational area of the hotel; - the purpose or reason for the stay is unlawful; - there is a violation of Section 1.2 above.

5.4 The hotel's justified withdrawal does not constitute the customer's right to compensation.

7.1 The hotel is liable for damages resulting from injury to life, body or health for which it is responsible. Furthermore, it is liable for other damages that are based on an intentional or grossly negligent breach of duty by the hotel or on an intentional or negligent breach of the hotel's typical contractual obligations. Typical contractual obligations are those obligations that make the proper execution of the contract possible and on whose fulfillment the customer trusts and may rely. A breach of duty by the hotel is equivalent to that of a legal representative or vicarious agent. Further claims for damages are excluded, unless otherwise stipulated in this Section 7. If disruptions or defects occur in the hotel's services, the hotel will endeavor to remedy the situation upon knowledge or immediate complaint from the customer. The customer is obliged to do what is reasonable for him to remedy the disruption and keep any possible damage to a minimum.

7.2 The hotel is liable to the customer for items brought in in accordance with the statutory provisions. The hotel recommends using the hotel or room safe. If the customer wishes to bring in money, securities and valuables with a value of more than 800 euros or other items with a value of more than 3,500 euros, this requires a separate storage agreement with the hotel.

7.3 If the customer is provided with a parking space in the hotel garage or in the hotel parking lot, even for a fee, this does not constitute a storage contract. If motor vehicles parked or maneuvered on the hotel property and their contents are lost or damaged, the hotel is only liable in accordance with Section 7.1, sentences 1 to 4 above.

7.4 Wake-up calls are carried out by the hotel with the greatest care. Messages for customers are handled with care. After prior agreement with the customer, the hotel can accept, store and - if requested - forward mail and consignments of goods for a fee. The hotel is only liable in accordance with the above clause 7.1, sentences 1 to 4. General terms and conditions for the hotel accommodation contract (AGBH 8.0) © Hotelverband Deutschland (IHA) eV Page 8

8.1 Changes and additions to the contract, the acceptance of the application or these general terms and conditions should be made in text form. Unilateral changes or additions are ineffective.

8.2 The place of performance and payment as well as the exclusive place of jurisdiction - also for check and bill of exchange disputes - is Urnshausen, Bernshausen district in commercial transactions. If the customer meets the requirements of Section 38 Paragraph 2 ZPO and does not have a general place of jurisdiction in Germany, the place of jurisdiction is Urnshausen, Bernshausen district.

8.3 German law applies. The application of the UN Convention on Contracts for the International Sale of Goods is excluded.

8.4 In accordance with the legal obligation, the hotel points out that the European Union has set up an online platform for the out-of-court settlement of consumer disputes (“OS platform”): http://ec.europa.eu/consumers/odr/

However, the hotel does not take part in dispute resolution procedures before consumer arbitration boards.

Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that cannot be predominantly attributed to either their commercial or independent professional activity:

I. CANCELLATION POLICY

RIGHT OF WITHDRAWAL

You have the right to cancel this contract within 14 days without giving reasons.

The cancellation period is 14 days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.

In order to exercise your right of withdrawal, you must (...) inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email).

You can use the sample cancellation form attached below, although this is not mandatory.

In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.

II. CONSEQUENCES OF CANCELLATION

If you cancel this contract, we will refund to you all payments received from you, including delivery costs (except for any additional costs arising from you choosing a method of delivery other than the cheapest standard delivery offered by us have) to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract.

For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment.

We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired.

You bear the direct costs of returning the goods.

You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functionality of the goods.

III. EXCLUSION OF THE RIGHT OF WITHDRAWAL

The right of withdrawal does not apply to contracts for the delivery of vouchers that are intended to provide services related to leisure activities if the contract, based on the content of the voucher, provides for a specific date or period for the provision.

CANCELLATION FORM

If you want to cancel the contract, please fill out this form and send it signed and back to us by email or fax.

(...)

Fax:

Email: info@

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

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Ordered on (*) ____________ / received on (*) __________________

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Name of the consumer(s)

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Address of the consumer(s)

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Signature of the consumer(s) (only for paper notification)

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Date

(*) Delete what is not applicable